Return & Refund Policy

At BeautyPlus Haven, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please review the details below to understand our return and refund policy.

1. Eligibility for Returns

We accept returns on items that meet the following conditions:

  • Items must be returned within 7 days from the date of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • The item must be in the same condition as when it was delivered (with all original tags and seals intact).
  • Certain products, such as personal care items, cosmetics, and sale items, are non-returnable unless defective or damaged.

2. Non-Returnable Items

We cannot accept returns or exchanges for the following:

  • Products that have been opened or used.
  • Items marked as final sale.
  • Gift cards or promotional items.
  • Perishable goods and personal hygiene items.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to us at support@beautyplus.ng or via WhatsApp at +2349113397546 to request a return authorization.
  2. Provide Details: Include your order number, the product(s) you wish to return, and the reason for the return.
  3. Return Instructions: Once your return is approved, we will provide detailed instructions on how to send the item(s) back to us.

4. Return Shipping

  • Customer Responsibility: You will be responsible for the return shipping costs, except in cases where the product is defective or we have sent the wrong item.
  • Shipping Label: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proper tracking.

5. Refunds

Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Processing Time: Your refund will be processed within 7-10 business days after we receive the item.
  • Method of Refund: Refunds will be issued to your original method of payment (credit/debit card, bank transfer, etc.).
  • Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

6. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product:

  • Contact us immediately at support@beautyplus.ng or via WhatsApp at +2349113397546.
  • We will arrange for a replacement or full refund, including shipping costs.

7. Exchange Policy

We currently do not offer direct exchanges. If you would like a different product, please follow the return process and place a new order for the desired item.

8. Exceptions

In some cases, products marked as “final sale” or “non-returnable” on the product page may not qualify for returns. Be sure to review product descriptions before making a purchase.

9. Contact Us

For any questions regarding our return and refund policy, feel free to contact us:
📧 Email: support@beautyplus.ng
📱 WhatsApp: +2349113397546

We aim to provide you with a seamless and hassle-free shopping experience at BeautyPlus Haven, and we appreciate your understanding and cooperation in adhering to our return policy.